Feedback

At the heart of our service is a commitment to Customer Focus.

That's why we always ask for feedback to understand what's working well and where we can do better.

Vizion values customer feedback as a vital tool for understanding both the positive experiences and areas where we can improve across our repairers, our teams, and the services we deliver.

Fully automated and supported by an internal review and audit process, it ensures that positive feedback is recognised and any concerns are addressed swiftly. Every response helps strengthen our standards, shapes future training, and drives continuous improvement across our network.

Secure & Tamper Proof

Every invitation includes a unique, secure ID that is accessible only by the customer. This prevents duplicate, false, or malicious submissions and ensures the integrity of every response.

Real-Time, Transparent Feedback

Feedback is shared simultaneously with repairers and all authorised parties through Vizion systems, ensuring full visibility and the ability to respond or act without delay.

Real-Time Results

Customer feedback is visible immediately upon submission. Repairers are instantly notified whenever positive or negative feedback is received, enabling timely recognition or response.

One Hub, One Login.

Intelligently integrated solution to allow different services to work cohesively to deliver a consistent customer service, automate more processes, and take out the complexity and frustration of a repair journey.

Clarity. Industry Leading Feedback

Our robust and secure feedback system gives customers a seamless way to share their experience.